Tact for Teams and Stakeholders
If you ever thought that tact and assertiveness were separate skills, this course is ready to set you straight. Exploring the intersection between manners and push-back, students will explore the role of diplomacy in everyday life and how they can use tact to accomplish their goals. By examining the principles of interacting with team members, stakeholders, peers and management, students will discover how to assert their rights and make their voices heard while demonstrating respect for the ideas of others.
"In the battle of existence, Talent is the punch; Tact is the clever footwork." - Wilson Mizner
This module is an introduction and in-depth explanation of the principles of tact, the art responding to different and difficult situations with diplomacy and grace. Students will learn about how to adjust to cultural differences in their approach and determine how best to assert their position in any discussion while clearlycommunicating respect and esteem.
Students will discover:
- Specific linguistic and physical techniques to offer a tactful response
- How to approach different situations with differing levels of tension
- The various pitfalls that can affect a team and potential tactful solutions
"The only guide to a man is his conscience; the only shield to his memory is the rectitude and sincerity of his actions." - Winston Churchill
Following up out discussion on tact, students are now re-introduced to assertiveness; a mind-set that is vital to understand in order to operate effectively as, a team leader, a team member, or any form of stakeholder liaison. Groups will collectively define the differences between assertion and aggression, working out different methods of disagreement that avoid offence.
Students will learn:
- the vocabulary of assertiveness
- the right and wrong responses to unreasonable requests
- how to make a "no" feel like a "yes"