Language is "Lossy": Making Your Message Heard in a Noisy World

This lecture series addresses that constant concern of communication: how to increase the signal and decrease the noise. Make sure your message is getting heard by the people who need to hear it. Whether you're trying to make that first impression or build a better relationship with international customers, clients, peers, stakeholders; this course will give you the tools to get it right first time.



Do you want to be the Jordan Belfort of e-mail? Then you're wrong and you desperately need this course.

Students will learn valuable techniques that are informed by years of anecdotal and academic research. Learn how to craft correspondence that reaches its recipient and gets a response.

Drawing from experience cold-communicating with C-suite level managers, academics, government and global governance officials across the globe, NGO directors, and members of the House of Peers, Topics include:

  • What not to do
  • How to use effective and immediately engaging language
  • Why "I'm busy" is an invitation



Making the Call

Navigate the call centre labyrinth and make your voice heard

Hard for some to believe but all too familiar to others, in a world of instant text communication the ability to make a phone call is fast becoming a lost art.

Learn why this 150-year old technology can be an incredibly powerful communicative tool to build trust, make connections and get results. Here you will learn:

  • When to go off script
  • How to connect when you feel invisible
  • Leave a message that actually gets callbacks



Unleash your inner Spielberg

Whether its an interview, a conference call, or even a larger webcast, there are plenty of things to consider before going in front of the camera.

Learn how to maximise your own star quality and make the most of your time on screen. Using skills and training developed at the University of Oxford, you'll get a primer in the best framing techniques, body language and presentation skills to take your talents from the office to the box-office. Learn:

  • How to adjust your approach for a variety of different on camera situations
  • Why symmetry is fine for Stanley Kubrick and Wes Anderson but maybe not for you
  • The secrets techniques of newscasters and presenters


Face to Face

Making first impressions count

In this final step, students will learn how to move from virtual to physical communication.

This primer will introduce the principles of body language and making the most of the full range of communication tools available beyond the verbal. Learn how hook that deal, build a partnership, and make lasting partnerships by:

  • Developing charisma: why there's no such thing as introversion
  • How to make a memorable impression and improve confidence
  • Defeat "Imposter Syndrome" and make that handshake deal